Privacy Policy

Introduction

INOVA PORTAS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our doors and construction materials store.

By shopping with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a construction materials retailer specializing in doors, we may collect the following types of information:

• Transaction Information: Products purchased, quantities, prices, and transaction dates.
• Contact Information: Name, phone number, email, and address for quotes, orders, and deliveries.
• Project Information: Details about your construction or renovation project for custom orders.
• Measurement Details: Door dimensions and specifications for custom orders.
• Payment Information: Card details are processed securely through our payment systems.
• Delivery Information: Delivery addresses and contact details for material deliveries.

How We Use Your Information

We use the collected information for the following purposes:

• To process purchases and payments
• To prepare quotes and custom orders
• To arrange product deliveries
• To communicate about order status
• To provide product advice and recommendations
• To maintain customer order history
• To comply with legal and tax requirements
• To improve our product selection and services

Custom Orders & Quotes

For custom door orders and project quotes, we collect specifications including dimensions, materials, finishes, and installation requirements. This information is used solely for preparing accurate quotes and fulfilling your order. Quote records may be retained to assist with future orders or warranty service.

Delivery Services

When you request delivery of doors or building materials, we collect delivery addresses and contact information. This information is shared with our delivery personnel or partner delivery services solely for the purpose of completing your delivery. We may retain delivery records for service verification.

Professional Accounts

For contractors, builders, and construction professionals with accounts, we maintain records of company information, purchase history, and credit terms. This enables us to provide efficient service and appropriate pricing. Professional account data is kept confidential.

Payment Security

We take payment security seriously. All card transactions are processed through secure payment systems that comply with industry standards. We do not store complete credit card numbers on our systems. Payment processing is handled by authorized financial institutions.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Customer records are stored securely and access is limited to authorized personnel.

Data Retention

We retain transaction records for the periods required by Brazilian tax and commercial regulations. Custom order specifications are maintained for warranty and service purposes. Quote records are retained for a reasonable period to facilitate follow-up orders.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With payment processors to complete transactions
• With delivery partners for product deliveries
• With suppliers for special or custom orders (specifications only)
• With installation partners if you request installation services
• With legal authorities when required by law
• To protect our rights and prevent fraud

Store Security

For the safety of our customers and staff, our store may be equipped with security cameras. Video surveillance is used for security purposes and theft prevention. Footage is retained for a limited period and accessed only when needed for security purposes or as required by law.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Request copies of your order history
• Opt out of marketing communications
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: